Support

We're here to help. The fastest way to reach us is in the app: Profile → Help & support → Contact support. You can also email support@getelie.com. We usually reply within two business days.

How does my streak work?

Complete all three daily rituals (Vision board, Quotes and Audio) before midnight to add a day to your streak. Miss a day and a new streak begins. No pressure, just a fresh start.

How do I cancel or change my subscription?

Subscriptions are managed by Apple. In the app, open Profile → Manage subscription → Manage in App Store, or on your iPhone go to Settings → your name → Subscriptions → Elie. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

I bought Premium but it isn't showing

Open Profile → Manage subscription → Restore purchases while signed in to the same Apple ID you used to subscribe.

How do I get a refund?

Apple handles refunds. Request one at reportaproblem.apple.com.

How do invite codes work?

Share your code from the gift icon on the Home screen. Friends who use it get 25% off their first month, and you get a free month once two friends have joined and started their plan.

Can I change my sign or goals?

Yes. Go to Profile → Sign & Goals. Your sign updates from your birthday, and tomorrow's affirmation reflects your new goals.

How do I delete my account?

In the app, open Profile → Delete account. This removes your account and its data. If you subscribed, cancel the subscription with Apple as well.